Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 30, 2025

In House (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.joininhouse.com and use our services.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please refrain from using our website and services.

1. Information We Collect

1.1 Personal Information

We collect personal data that you provide when you:

  • Sign up for a membership plan

  • Book an on-demand repair service

  • Request a consultation or assessment

  • Subscribe to our newsletter or marketing emails

  • Contact us via email, phone, or our website contact form

This personal data may include:

  • Full Name

  • Email Address

  • Phone Number

  • Mailing Address

  • Payment Details (processed securely through third-party providers)

  • Home-related details (address, service requests, preferences)

1.2 Home & System Data (Collected During Service Visits)

As part of our home maintenance and repair services, we collect and store data about your home and its systems, including:

  • HVAC System Details: Make, model, maintenance history, filter size, efficiency data.

  • Plumbing Information: Water heater details, leaks detected, pipe condition.

  • Roof & Exterior Status: Condition of roof, windows, doors, and siding.

  • Electrical System Health: Panel details, wiring assessments, safety checks.

  • General Home Condition: Notable maintenance concerns, upcoming service recommendations.

This data helps us track maintenance needs, recommend services, and ensure your home remains in peak condition.

1.3 Non-Personal & Automatically Collected Data

When you visit our website, we may automatically collect certain non-personal data, including:

  • Device Information: IP address, browser type, operating system, device model.

  • Usage Data: Pages viewed, time spent on pages, referral sources, click activity.

  • Cookies & Tracking Data: More details in Section 4.

1.4 Third-Party Data

We may receive information from third-party sources, such as:

  • Payment processors.

  • Marketing or advertising platforms.

  • Public databases or referral partners.

2. How We Use Your Information

We use your data to:

  • Process membership registrations, service bookings, and payments.

  • Improve website functionality and enhance user experience.

  • Communicate important updates, confirmations, or promotional offers.

  • Provide customer support and respond to inquiries.

  • Track and analyze home maintenance needs over time.

  • Ensure compliance with legal, security, and fraud prevention requirements.

2.1 Home & System Data Usage

The home and system data we collect during service visits is used to:

  • Maintain accurate service history records.

  • Provide customized maintenance plans & recommendations.

  • Identify preventative repairs before issues worsen.

  • Improve efficiency and reliability of our services.

  • Ensure that your home systems are functioning safely and optimally.

2.2 Marketing & Communication

With your consent, we may send promotional emails or newsletters. You can opt out anytime by clicking the “Unsubscribe” link in any email or by contacting us at [Insert Contact Email].

3. How We Share Your Information

We do not sell or rent personal data. However, we may share your information in the following situations:

3.1 Service Providers & Third Parties

We may share your data with trusted partners who assist in providing our services, such as:

  • Payment processors (e.g., Stripe, PayPal).

  • Cloud storage & data security providers.

  • Customer relationship management (CRM) platforms.

  • Marketing and advertising partners.

3.2 Legal Compliance & Security

We may disclose personal information when required by law or to:

  • Comply with legal obligations (court orders, subpoenas).

  • Enforce our Terms of Service.

  • Investigate fraud, security breaches, or threats to user safety.

3.3 Business Transfers

If we undergo a merger, acquisition, or business restructuring, your data may be transferred to the new entity, subject to this Privacy Policy.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small data files stored on your device to enhance website performance and personalization.

4.2 How We Use Cookies

We use cookies and similar tracking technologies to:

  • Improve website functionality (e.g., remembering login details).

  • Analyze website traffic & user behavior.

  • Deliver personalized content & advertisements.

4.3 Managing Cookie Preferences

You can modify your cookie preferences in your browser settings. However, disabling cookies may limit certain website features.

5. Data Security & Protection

We implement security measures to protect your personal data, including:
✔ Encryption of sensitive data during transmission.
✔ Restricted access to personal information within our company.
✔ Secure payment processing via trusted third-party providers.

However, no data transmission is 100% secure. We encourage users to take precautions when sharing personal information online.

6. Your Privacy Rights & Choices

6.1 Access, Update, or Delete Your Information

You have the right to:

  • Request access to the personal data we hold about you.

  • Correct inaccurate or outdated information.

  • Request deletion of your personal data (except when legally required to retain it).

To exercise these rights, contact us at [Insert Contact Email].

6.2 Opting Out of Marketing Communications

You can unsubscribe from promotional emails at any time by:
✔ Clicking the "Unsubscribe" link in any email.
✔ Emailing us at [Insert Contact Email] with “Unsubscribe” in the subject line.

6.3 California & GDPR Privacy Rights

  • California Residents (CCPA): You may request a disclosure of data collected, request deletion, or opt out of data sales.

  • EU/EEA Residents (GDPR): You have the right to data portability, restriction of processing, and the right to object.

To submit a request, contact [Insert Contact Email].

7. Retention of Data

We retain your data only as long as necessary to:
✔ Fulfill service requests.
✔ Meet legal and accounting obligations.
✔ Resolve disputes and enforce policies.

When no longer needed, data is securely deleted or anonymized.

8. Third-Party Links & External Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal data.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date”. Continued use of our website or services constitutes acceptance of any changes.

10. Contact Us

If you have questions about this Privacy Policy or need to exercise your privacy rights, contact us at:

📧 Email: hello@joininhouse.com
📍 Address: 2711 N. Pulaski Rd, Suite 100, Chicago, IL 60639